Terms of Service

Last updated: March 1, 2025

1. Acceptance of Terms

By accessing and using the Mossy Shadow website (mossy-shadow.com) and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Company Information

Mossy Shadow is a company registered in the United Kingdom, specializing in electronics and smart home technology solutions.

Registered Address:
35 Karen Garden North Tiffany
CM0 7HA, United Kingdom

Contact: +44(0)686726631
Email: [email protected]

3. Services Provided

Mossy Shadow provides:

• Electronics and smart home technology products
• Professional installation services
• Technical support and maintenance
• Consultation and design services
• Educational content through our website and blog

4. Use of Website

4.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Transmit malicious code or harmful software
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Copy, reproduce, or distribute content without permission

4.2 User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

5. Products and Services

5.1 Product Information

We strive to provide accurate product descriptions and specifications. However, we do not warrant that product descriptions are error-free, complete, or current.

5.2 Pricing

All prices are subject to change without notice. Quoted prices are valid for the period specified in the quotation or for 30 days if no period is specified.

5.3 Availability

Product availability is subject to change. We reserve the right to discontinue products at any time.

6. Orders and Payments

6.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

6.2 Payment Terms

Payment terms will be specified in your quotation or invoice. Late payment may result in service suspension and additional charges.

7. Installation Services

7.1 Professional Standards

Our installation services are performed by qualified technicians in accordance with industry standards and applicable regulations.

7.2 Access Requirements

You must provide safe and reasonable access to installation areas. Additional charges may apply for difficult access situations.

7.3 Warranty

Installation services are warranted for defects in workmanship for a period of 12 months from completion date.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Mossy Shadow or our licensors and is protected by copyright and other intellectual property laws.

9. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to such collection and use in accordance with our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by law, Mossy Shadow shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the specific service or product
• Delays or failures due to circumstances beyond our control

11. Indemnification

You agree to indemnify and hold harmless Mossy Shadow from any claims, damages, or expenses arising from your use of our services or violation of these terms.

12. Warranties and Disclaimers

12.1 Product Warranties

Products are covered by manufacturer warranties as specified. We provide additional service warranties as detailed in your service agreement.

12.2 Service Disclaimers

Our services are provided "as is" without warranties beyond those explicitly stated. We disclaim all implied warranties to the fullest extent permitted by law.

13. Force Majeure

We shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, governmental actions, or supply chain disruptions.

14. Termination

We may terminate or suspend your access to our services immediately for violations of these terms or for any other reason at our discretion.

15. Consumer Rights

If you are a consumer, you have statutory rights under UK consumer protection laws. These terms do not affect your statutory rights.

16. Dispute Resolution

16.1 Informal Resolution

We encourage resolving disputes through direct communication. Please contact us at [email protected] to discuss any concerns.

16.2 Formal Disputes

Any disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts of England and Wales.

17. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales.

18. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19. Modifications

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of modified terms.

20. Entire Agreement

These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Mossy Shadow.

21. Contact Information

For questions about these Terms of Service, please contact us: